FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What are the check-in and check-out times at JINGJU HOTEL SHENZHEN?
Check-in time begins at 2:00 PM, and check-out time is until 12:00 PM. Early check-in and late check-out may be available upon request, subject to room availability. The 24-hour reception team can assist with flexible timing arrangements for guests with varying travel schedules.
2. Where is JINGJU HOTEL SHENZHEN located?
The hotel is located on the 28th Floor of the Women and Children Building, No. 78 Jingtian Road, Jinghua Community, Lianhua Subdistrict, Futian District, Shenzhen, Guangdong, China. This prime Futian location places guests in the heart of Shenzhen’s business and cultural district.
3. How do I get to the hotel from Shenzhen Bao’an International Airport?
The hotel is approximately 30-40 kilometers from Shenzhen Bao’an International Airport. Guests can take a taxi (approximately 45-60 minutes depending on traffic), use the metro system with connections to Futian stations, or arrange airport transfer services through the hotel concierge team.
4. Is there parking available at the hotel?
Yes, parking facilities are available for guests. Electric vehicle charging stations are also provided. Please contact the front desk for parking rates and availability, as spaces may be limited during peak periods.
5. Does the hotel offer free Wi-Fi?
Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms, public areas, and meeting spaces. The connection is suitable for video conferencing, streaming, and general browsing needs.
6. What room types are available at JINGJU HOTEL SHENZHEN?
The hotel offers various room types including standard rooms, deluxe rooms, and suites. All rooms feature climate control, soundproofing, work desks, mini-bars, tea/coffee stations, flat-screen televisions, and well-appointed bathrooms. Select rooms offer city views of Shenzhen’s skyline.
7. Is breakfast included in the room rate?
Breakfast inclusion depends on the specific room rate and booking package selected. Some rates include complimentary breakfast, while others offer it as an add-on option. The breakfast area is conveniently located on the 28th floor next to the lobby.
8. Are there dining options within the hotel?
Yes, the hotel features an on-site Chinese restaurant specializing in Cantonese cuisine and regional specialties. Additional dining options include lobby bar refreshments, in-room dining services, and complimentary midnight snacks for guests.
9. Is the hotel suitable for families with children?
Absolutely. The hotel is located in the Women and Children Building, which naturally creates a family-friendly environment. Children’s amenities are available, and the building houses a Children’s Exploration Center on the first floor for young guests’ entertainment.
10. Does the hotel have business facilities and meeting rooms?
Yes, JINGJU HOTEL SHENZHEN offers meeting and conference facilities equipped with audiovisual technology, video conferencing capabilities, and professional sound systems. A business center with workstations and secretarial services is also available for corporate travelers.
11. What languages do the hotel staff speak?
The multilingual reception team can communicate in Chinese and English. Staff members are trained to assist international guests with translations, local recommendations, and navigation throughout Shenzhen.
12. Is the hotel accessible by public transportation?
Yes, the hotel offers excellent public transportation access. Shenzhen Metro stations are conveniently located nearby, with some connections directly accessible from the building. This allows guests to navigate the city without exposure to outdoor weather conditions.
13. Are pets allowed at the hotel?
Pet policies may vary depending on room type and season. Guests traveling with pets should contact the hotel directly before booking to confirm current pet accommodation policies and any applicable fees.
14. What payment methods are accepted?
The hotel accepts major credit cards, debit cards, and mobile payment methods commonly used in China. Cash payments in Chinese Yuan are also accepted. Corporate billing arrangements can be established for business travelers.
15. Is there a fitness center or gym at the hotel?
Guests should contact the hotel directly for current fitness facility availability. The building may offer shared amenities that hotel guests can access. The nearby Lianhua Park provides excellent outdoor exercise opportunities for jogging and walking.
16. What is the cancellation policy?
Cancellation policies vary depending on the room rate and booking type selected. Flexible rates typically allow free cancellation up to 24-48 hours before arrival, while non-refundable rates may have stricter terms. Please review your specific booking conditions at time of reservation.
17. Does the hotel provide laundry services?
Yes, laundry and dry cleaning services are available for guests. The 24-hour reception can arrange pickup and delivery of laundry items. Self-service laundry facilities may also be accessible within the building.
18. Is there a concierge service to help with tours and local attractions?
Yes, the hotel offers concierge services including tour arrangements, local attraction recommendations, restaurant reservations, and transportation booking. Staff can provide maps, directions, and insider tips for exploring Shenzhen and Futian District.
19. How can I contact the hotel directly?
The hotel can be reached by telephone at +86-755-83926666. The official website is https://jingjuhotelshenzhen.com, and the contact page provides additional communication channels for inquiries, reservations, and special requests.
20. Are there any nearby attractions or points of interest?
Yes, guests enjoy proximity to Lianhua Park for recreation, Futian CBD for business, shopping centers for retail therapy, and numerous restaurants offering local and international cuisine. The Shenzhen Convention Center and Stock Exchange are also within convenient reach for business travelers.